You can update your details, change your investment strategy or check your balance online here.
Or you can manage your account from your mobile device anytime by downloading the Mercer NZ app:
If you haven't logged in before, you can register here.
If you need further assistance logging in to your account, please visit our login process FAQs page here.
Alternatively, you can talk to Elo the Chatbot or send us an email via KiwiSaver@mercer.com and we will get back to you as soon as we can.
Toll free: 0508 MERCER
From overseas: +61 3 8306 0971
9.00am - 7.00pm
Monday - Friday (NZST/NZDT)
Free support from our financial advice team
To make a complaint you can email us on feedbacknz@mercer.com, or write to us to the address at the bottom of this page.
20 Customhouse Quay, Wellington, New Zealand 6140
0508 637 237
PWC Tower, 15 Custom Street West, Auckland, New Zealand 1010
0508 637 237
Monday - Friday (NZST/NZDT)
Mercer NZ, PO Box 1849
Wellington, New Zealand 6140
PWC Tower, 15 Customs Street West,
Auckland, New Zealand 1010
0508 637 237
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