Your online security is important to us.Online scams and malicious cyber activity via email, text or through social media exploiting the spread of Covid-19 have been increasing globally. Obtaining your personal information and financial details is a common practice of online scams and we encourage you to stay vigilant. We are proactively monitoring the risk of customers being taken in by scams or other unauthorised or fraudulent schemes. Please see below some helpful information and tips to help protect yourself and your family.
Identity theft is the illegal access and deliberate misuse of someone’s identity, most commonly to gain unauthorised access to that person’s financial accounts.
To reduce the risk of identity theft you should:
If you think you may be a victim of identity fraud, please call us immediately on 0508 637 237 from 9am-7pm Mon-Fri.
Phishing is the most common method used for stealing a person’s identity. Phishing scammers may approach you by telephone or e-mail, pretending to be from well-known and reputable organisations such as banks, government departments, or companies you commonly deal with.
These scams are designed to trick you into handing over usernames/passwords, financial account information or credit card details.
A phishing email may contain a link to a hoax website that looks similar to the real organisation’s website. It may also contain attachments or links infected with viruses or malware which once opened, allow the scammers to monitor your computer’s activities and capture your login information.
Phone scammers may ask you to reveal your login details due to an urgent issue that has occurred on your financial account.
Mercer will never ask you to disclose your access details.
Received a fishy email, letter or text?
If you’ve received an email, letter or text message from Mercer and are concerned about its authenticity, please call 0508 637 237.