We’ve made it easier to log in to your account

We’re making changes to our online login process for members of the Mercer KiwiSaver scheme, Mercer FlexiSaver and Mercer Super Trust.

We have simplified our online login process (email address and password), making it even easier for you to access your account online. This will continue to be supported by multifactor authentication (a temporary numeric code will be sent to you via email, SMS or call), so you can be assured that your personal information is secure.

We are here to help. If you are experiencing any issues logging in, please call us on 0508 637 237 (9am to 7pm, Monday to Friday on all business days). 

  • The current two-step login process of member number and PIN/password is being replaced with email address and password.

    New and existing customers will need to go through the one-time activation process to set up their new login details when logging in for the first time from 25 November 2020. It only takes a few minutes. Once your account is activated, you will only need your email address and password to log in going forward.

     

    To active your online account, please visit www.mercerfinancialservices.co.nz , click 'Login' and then click the ‘Activate’ link. You’ll be asked to enter the following details:

    1.      Enter your employer/plan number. Please use the following numbers:

    •  Mercer KiwiSaver scheme - 402501
    •  Mercer FlexiSaver – 402489
    •  Mercer SuperTrust – The employer/plan number can be found on your welcome email or letter and your annual statement/report. If you can’t find these details, please call us on 0508 637 237.

    2.      Enter your member number

    3.      Enter your PIN/password. If you can’t remember your PIN/password, click the ‘I don’t have a PIN’ link and you’ll be asked to confirm your date of birth.

    4.      You’ll then receive a verification email with a link to set up your new password.

  • Your member number and employer/plan number can be found on your welcome email or letter and your annual statement/report. If you can’t find these details, please call us on 0508 637 237 (9am to 7pm, Monday to Friday on all business days). 
  • The verification email may take a couple of minutes to arrive, so please check your inbox again in 5 minutes. Make sure to check your spam/junk folder as well. Still can’t see it? Please call us on 0508 637 237.
  • If you share an email address with others, you’ll no longer be able to register using separate accounts under the one email. One or a number of you will need to activate your account using a separate email address(es). 
  • If you share an email address with another family member, you will no longer be able to register two separate accounts under the one email. One of you will need to activate your account using a separate email address. You are able to update your email address during the activation process by clicking the ‘update my email address’ link. 
  • You’ll be able to add your email address to your account during the activation process. Simply click the ‘update my email address’ link, enter your email address and we will send you a verification email with a link to set up your new password. 
  • When you’re asked to enter your PIN/password, simply click the ‘I don’t have a PIN’ link. You’ll then be asked to confirm your date of birth, and can progress through the activation process this way.
  • Yes, you can update your email address during the activation process. Click the ‘update my email address’ link when the incorrect email address is shown. You’ll then be able to enter (and re-enter) your correct email address.  We’ll send a verification email to your new email address in order for you to progress through the activation process
  • If you are experiencing problems logging in, here are a few things to check.

    • Check your not trying to activate your account again. You only need to activate once, after that you should only be entering your email address and password at the bottom of the screen.
    • Have you entered the correct email address and password? This needs to be the email address and password you used when you activated your online account.
    •  If your account has been locked, please give us a call on 0508 637 237 (9am to 7pm from Monday to Friday on all business days).
    • If your multifactor authentication code has expired, you need to request a new code.
  • Yes, once you’ve logged in, you can update your email address via your “Personal Details” page. 

MERCER NZ MOBILE APP


This simplified online login process will apply to the Mercer NZ Mobile App. The activation process depends on what you do first.

If you haven’t downloaded Mercer’s new mobile app, it’s available on both the Apple Store and Google Play store (Android). This app makes it easy for members to manage their account, all from their mobile device. 

If you’ve already activated your account, you don’t need to do activate again when using the Mobile App. Just log in using your email address and the password you created during activation.

If you haven’t activated your online account before opening the Mercer NZ mobile app, you’ll be required to activate before you can access your account.

Just follow these steps:

1.      Click ‘Activate’

2.      Enter your employer/plan number. Please use the following numbers:

  • Mercer KiwiSaver scheme - 402501
  • Mercer FlexiSaver – 402489
  • Mercer SuperTrust – The employer/plan number can be found in your welcome email/letter or annual statement. If you can’t find these details, please call us on 0508 637 237

3.      Enter your member number. These details can be found on your welcome email or letter and your annual statement/report.

4.      Enter your PIN/password. If you don’t remember or can’t find your PIN, click the ‘I don’t have a PIN’ link and you will be asked to confirm your date of birth.

5.      You’ll then receive a verification email with a link to set up your new password.

Once you’ve activated your account, you can log in using your email address and the password you created during activation. 

 

When logging in to the App for the first time after activating, you will be prompted to set up a new 4-digit PIN.

This can be the same 4-digit PIN you are already using. 

  • Make sure you have the most recent version installed on your mobile device. If not, update your app via Google Play store (Android) or the Apple App store (iOS) before trying to log in again. 

    It might take a few days before the new version of the Mercer NZ App is available in the Google Play store and the Apple App store (iOS).

    If you’re still having problems, please call us on 0508 637 237 (9am to 7pm, Monday to Friday on all business days). 

  • Yes, if you want to continue using your existing 4-digit PIN you can. When logging in to the App for the first time after activating, you’ll be prompted to set up a 4-digit PIN. This can be the same 4-digit PIN you are already using. 
  • Yes, when logging in to the App for the first time after activating, you’ll be prompted to set up a 4-digit PIN. Once you choose a 4-digit PIN, you’ll be prompted to set up Face ID. 
  • It might take a few days before the new version of the Mercer NZ App is available in the Google Play store and the Apple iTunes App store (iOS). Until the new 2.0 version is available, there will be no change in how you log in.

    If you have already activated (via desktop) before opening the mobile app you’ll will be able to log in via mobile as usual.

    If you haven’t activated your online account before opening the Mercer NZ App, you’ll see the regular login screen and you’ll be able to log in using your employer/plan and member number. Once the new version is available and you have downloaded it, you will be required to go through the new activation process.