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Smart steps to success

Welcome to Mercer! We have been helping Kiwis save for their retirement for over 60 years and we're excited to have you onboard in our KiwiSaver scheme. To get you started we’ll guide you through a series of simple steps to help you maximise your KiwiSaver account. 

1. Manage

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Access your account online, anytime.

Getting familiar with your online KiwiSaver account doesn’t take long.  It’s important to sign in and finish setting up your online account to check your contact details are correct, see your balance, track how your investment is performing and manage your investment options. 

To sign in, please use the account details and PIN that were sent to you. If you haven't received these details or need to reset your PIN, call us on 0508 637 237 and we’ll sort it out for you. 

2. Choose

Making the right KiwiSaver investment choice could make a big difference to your future first home or retirement savings. 

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We can help you get ahead by choosing the right investment option and you can choose from seven investment options with Mercer. Take our five question quiz to see which investment option could be right for you and you can choose to switch investment options at the end by signing in to your online account or calling us on 0508 637 237*.  It’s important to review your investment choice annually and remember you can change your investment option at any time (no switching fees are charged by Mercer). 

3. Grow

The key to a great Retirement is to grow your savings now 

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Are you on track financially for your ideal retirement lifestyle? Mercer's Retirement Income Simulator helps you see how much you might have when you retire. Without making actual changes to your account, you can see what difference changes in contributions, investment options and even market ups and downs could have on your future retirement savings.

If you find your projected retirement savings are less than ideal, click here to find out how you can grow your savings. 

4. Check

Use our online tool to see if your KiwiSaver tax rate is correct.

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If you’re overpaying your KiwiSaver tax, you can’t get it refunded but if you're underpaying, you might owe money. You only pay tax on your KiwiSaver investment income and it could be 10.5%, 17.5% or 28%. If you don’t select your KiwiSaver tax rate, it will be set at the default and maximum rate of 28%. These tax rates are called Prescribed Investor Rates (PIRs). To review or change your tax rate, call us on 0508 637 237 or sign in to your account (under the ‘Your personal details’ section). 


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You may like to consider other investment products to help with your saving goals. With Mercer FlexiSaver , your savings are not locked in to a time or age value and you are able to withdraw part or all of your investment at any time.

* This investment quiz is provided for educational purposes to help you better understand your own attitudes and preferences about risk and return. It does not take account of the investment objectives, financial situation and/or particular needs of any person. Before making any investment decision, you should take financial advice as to whether your intended action is appropriate in light of your particular investment needs, objectives and financial circumstances. Neither Mercer nor any of its related parties accepts any responsibility for any inaccuracy. Visit the Important Information section of the Investment Quiz website for more information.
Toll free: 0508 MERCER (0508 637 237)
From overseas: +61 3 8687 1886
9.00am - 7.00pm

Monday - Friday (NZST/NZDT)

Write to us:

Mercer NZ, PO Box 1849
Wellington, New Zealand 6140


151 Queen Street
Auckland, New Zealand 1143
0508 637 237

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