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Mercer Protect - Making a claim

If you have an insurance policy with MercerProtect, which includes LifeProtect, BillProtect and SaverProtect and have a query or would like to make an insurance claim, please contact our helpline team on 0508 637 237 and select option 4 (or +61 3 8687 1886 if you’re calling from overseas). You can also email

The team will guide you through the claims process, beginning with giving you clear information on your policy and sending out any required forms for your claim.

Toll free: 0508 MERCER (0508 637 237)
From overseas: + 61 3 8306 0971
9.00am - 7.00pm

Monday - Friday (NZST/NZDT)

Write to us:

Mercer NZ, PO Box 1849
Wellington, New Zealand 6140

Commercial Bay

PWC Tower, 15 Customs Street West,
Auckland, New Zealand 1010
0508 637 237

Get directions