If your workplace uses Employment Hero for onboarding and payroll, you can now access the Mercer KiwiSaver scheme through your Employment Hero portal.

FAQs

1) Where do I find Mercer in Employment Hero?

Log in to Employment Hero and look for the section where KiwiSaver options are presented (often during onboarding, or within employee/payroll-related areas). If available for your workplace, you’ll see the Mercer KiwiSaver scheme as an option here.

2) I can’t see the Mercer KiwiSaver scheme in my portal - what should I do?

Please check with your payroll/HR team first. Portal visibility and the steps you see can depend on your employer’s Employment Hero setup.

3) I’m new to KiwiSaver - can I join the Mercer KiwiSaver scheme through Employment Hero?

Yes - if KiwiSaver selection is enabled in your portal, you can follow the prompts and choose the Mercer KiwiSaver scheme.

4) I’m currently with another provider - can I switch to the Mercer KiwiSaver scheme through Employment Hero?

In some cases, switching can be started through the portal. If you don’t see switching steps, you can still switch to the Mercer KiwiSaver scheme through the standard switching process. Your payroll/HR team (and Mercer) can help point you in the right direction.

5) Will my contributions still come from my pay?

Yes. KiwiSaver contributions are generally deducted from eligible pay and sent to your KiwiSaver provider as usual. If you have questions about deductions or timing, your payroll/HR team can help.

6) Will my employer contributions change?

No, your employer’s KiwiSaver contribution obligations don’t change because of where you selected your provider.

7) What fees and investment options apply?

The Mercer KiwiSaver scheme has its own fees and investment options. Review the scheme documents (including the Product Disclosure Statement) for details.

8) I’m not sure which fund is right for me - what should I do?

Choosing a fund depends on your goals, timeframe and comfort with risk. Mercer provides general information about funds, and you can seek advice tailored to your personal circumstances.

9) Who do I contact for help?

• Payroll/HR: for portal navigation, what you can see in Employment Hero, payroll deductions, and employer-specific setup questions.
• Mercer: for information about the Mercer KiwiSaver scheme, membership, fees, fund options and scheme documents.

Learn more about the Mercer KiwiSaver scheme

You can contact Mercer for information about the Mercer KiwiSaver scheme, including fees, fund options and scheme documents.

Learn more about the Mercer KiwiSaver scheme here, or visit the helpful links below:

- Fund options

- Fees

- Contact us